Privacy policy

This is the privacy notice of Hard Korr Pty Ltd (“Hardkorr”). In this document, “we” or “us” refers to Hardkorr.

We are ABN 44 708 877 533 registered in Australia.

Our postal address is P.O Box 495, Ormeau, Queensland, 4208.

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:

1. Basic identification and contact information, such as your name and contact details.

This information is used:
1.1. to provide you with the services which you request;
1.2. for verifying your identity for security purposes;
1.3. for marketing our services and products;
1.4. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2. Market place information When we obtain information from you specifically to enable you to buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
3.1. to correspond with you or deal with you as you expect.
3.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.3. to send you news about the services to which you have signed up;
3.4. to tell you about other of our services or services of sister web sites.

4. Information you post on our website

Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

5. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

6. Financial information relating only to your credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of ANZ egate / Paypal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.

8. We retain your credit card information securely

We may keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Our SSL certificate encryption level is 256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

We take the following measures to protect your financial information:
8.1. We keep your financial information encrypted on our servers.
8.2. We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
8.3. Access to your information is restricted to authorised staff only.

9. Credit reference

To assist in combating fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

10. Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We keep information which forms part of our business record for minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

11. Third party advertising

Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

12. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how. This will not affect your ability to view the site.

Although your browser software enables you to disable cookies, this will not affect your ability to view the site. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. You can still use this web site even if you choose to disable cookies. Here are the ways we use cookies:
12.1. to record whether you have accepted the use of cookies on our web or not. If you not accepted may be our website not works properly.
12.2. to allow essential parts of our web site to operate for you.
12.3. to operate our content management system.
12.4. to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
12.5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
12.6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
12.7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
12.8. to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for [30] days, when it will delete automatically.
12.9. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 30 days.
12.10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

13. Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation.

14. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

15. Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.

16. Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

17. Use of site by children

If you are under 18, you may use our site only with consent from a parent or guardian.

18. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

19. At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

20. Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

21. Data may be “processed” outside the Australia

Our web sites are hosted in Australia. Accordingly data obtained within the Australia may be “processed” outside the Australia and data obtained in any other country may be processed within or outside that country.

22. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

23. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us at sales@korrlighting.com.au. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

24. Change in Privacy Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy.

If you have any question regarding the confidentiality policy, please contact us through the contact us page.

PRIVACY POLICY – BLUETOOTH BATTERY APP / DC-DC CHARGER APP

This policy applies to the Hardkorr Battery app and/OR DC-DC Charger apps (“Hardkorr App” or “we”). We attach importance to the maintenance and protection of users’ personal information. We may collect and use your personal information when you use our products and services. The purpose of this privacy policy is to show you how we collect, store, use or share your personal information. I hope you can read this privacy policy carefully so that you can make the right choice when you need it.

By using or continuing to use the products or services of Hardkorr App, you agree to collect, store, use and share your personal information in accordance with this privacy policy.

[information collection] We will collect information about how you use our products or services and how you use them:

1. Device information: we will receive and record the device related information (such as device model, operating system version, device settings, unique device identifier, device environment and other software and hardware characteristics information) and the location of the device (such as IP address, GPS location and sensor information such as WLAN access point, Bluetooth and base station that can provide relevant information). If you refuse to grant us corresponding permissions during installation and / or use, we will not record the above corresponding information.

[information use] The information collected through the above channels will be used in the following channels:

1. Provide you with products or services
2. If we stop operating Hardkorr App products or services, we will timely stop the activities of continuing to collect your personal information, notify you of the notice of stopping operation in the form of one by one delivery or announcement, and delete or anonymize the personal information related to the closed business we hold.
3. If we use the information for other purposes not specified in this policy, or use the information collected for a specific purpose for other purposes, we will seek your prior consent.

[information sharing] We will not share your personal information with companies, organizations and individuals other than Hardkorr App, except in the following cases:

1. Sharing under legal circumstances: we may share your personal information according to laws and regulations, litigation dispute resolution needs, or according to the requirements of administrative and judicial organs.
2. Sharing with explicit consent: with your explicit consent, we will share your personal information with other parties.
3. Sharing in the case of your active choice: when you purchase goods or services through the platform, we will share the necessary information related to the transaction in your order information with the suppliers of relevant goods or services according to your choice, so as to realize your needs of transaction and after-sales service.
4. Share with related companies: In order to provide you with products and services based on our platform account, recommend information that you may be interested in, identify abnormal member account numbers, and protect the personal and property safety of Hardkorr App’s affiliated companies or other users or the public from infringement, your personal information may be shared with our affiliated companies and / or their designated service providers. We will only share the necessary personal information and are subject to the purposes stated in this privacy policy. If we share your personal sensitive information or the affiliated company changes the purpose of using and processing personal information, we will ask your authorization again.
5. Share with authorized partners: We may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legitimate, legitimate, necessary, specific and explicit purposes stated in this privacy policy. Authorized partners can only access the information they need to perform their duties, and shall not use this information for any other purposes. We will agree strict data protection measures with them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.

[information transfer] We will not transfer your personal information to any company, organization or individual except for the following circumstances:

1.  Transfer with explicit consent: after obtaining your explicit consent, we will transfer your personal information to other parties;
2. In the case of merger, acquisition or bankruptcy liquidation of Hardkorr App or its affiliated companies, or other cases involving merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this policy, otherwise we will require the company, organization or individual to seek your authorization again.

[public disclosure] We will only disclose your personal information in the following circumstances:

1. We may publicly disclose your personal information with your explicit consent or based on your active choice;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of Hardkorr App platform, or in order to protect the personal and property safety of platform users or the public from infringement, we may disclose your personal information in accordance with laws and regulations or with your consent, including relevant violations and the measures taken by the platform against you. For example, if you seriously violate the rules of the platform by selling counterfeit goods, we may publicly disclose your certification body information and violations.

[exception] Under the following circumstances, no prior authorization is required for sharing, transferring or disclosing your personal information:

1. Related to national security and national defense security;
2. Related to public safety, public health and major public interests;
3. Related to judicial or administrative law enforcement, such as criminal investigation, prosecution, trial and judgment execution;
4. In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to get my consent;
5. Personal information that you disclose to the public on your own;
6. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.

Please note that according to the applicable laws, if we take technical measures and other necessary measures to process the personal information, so that the data receiver can not re identify a specific individual and can not recover, the sharing, transfer and public disclosure of such processed data do not need to notify you and obtain your consent.

[change of privacy policy] Our privacy policy is subject to change.

Without your explicit consent, we will not limit your rights under the privacy policy. We will post any changes to our privacy policy on a dedicated page.

For major changes, we will also provide more significant notice (including notice through the way of Hardkorr App platform publicity, and even pop-up prompt).

Significant changes to privacy policy include, but are not limited to:

1. There has been a major change in our service model. Such as the purpose of personal information processing, the type of personal information processing, the use of personal information, etc;
2. We have made significant changes in control, etc. Such as the merger and reorganization of information controller changes;
3. The main objects of personal information sharing, transfer or public disclosure have changed;
4. Significant changes have taken place in your right to participate in personal information processing and the way you exercise it;
5. Our responsible departments, contact information and complaint channels for handling personal information security have changed;
6. Personal information security impact assessment report shows that there is a high risk.