How long will it take for my gear to arrive?
Answer:
We endeavour to dispatch all orders within 2 business days after they are received. Here is an approximate guide to delivery timeframes once the order is dispatched:
QLD Metro: 1-2 business days after dispatch
QLD Other: 2-3 business days after dispatch
NSW Metro: 2-3 business days after dispatch
NSW Other: 3-4 business days after dispatch
VIC Metro: 3-4 business days after dispatch
VIC Other: 4-5 business days after dispatch
SA/NT Metro: 4-5 business days after dispatch
SA/NT Other: 5-7 business days after dispatch
WA Metro: 6-7 business days after dispatch
WA Other: 10-14 business days after dispatch
TAS: 5-6 business days after dispatch
How can I track my order?
Answer: When your order is completed and shipped, you will receive an automatic email containing your tracking number and a link to track your parcel. If you haven’t received your email, please check your junk folder. If you still cannot find it, please click here to email us and request another copy.
How much do you charge for shipping?
Answer: Delivery on all orders over $100 is free of charge within Australia, with the exception of the following remote postcodes: 0800-0999, 2898-2899, and 6215-6799. Any orders that do not meet the free shipping criteria are charged at our cost.
What is Transit Protection?
Answer: At checkout, you will have the option to take Transit Protection. For a small fee, Transit Protection guarantees the safety of your order in transit. If any product in your order is lost or damaged after it leaves our warehouse, we will organise for a replacement to be sent at no additional cost to you. Click here to find out more.
What happens if I do not select the Transit Protection option?
Answer: We send all orders via reliable Australian freight companies such as Australia Post and Star Track, and incidences of lost or damaged items are very rare. In the event that loss or damage does occur, we will always do our best to assist where we can. However, please note that in some cases you may need to seek resolution through the courier company directly if you do not take the Transit Protection option at checkout and your goods are lost or damaged in transit.
How can I change my delivery address after ordering?
Answer: If you need to change your delivery address, please email us as soon as possible.
Do you ship to other countries?
Answer: We do not ship to other countries via the website. We have distributors in selected countries who may be able to assist. Please contact us if you wish to enquire as to whether your country is supported by an international distributor.
Peter (verified owner) –
Product presents exactly as described, assembles exactly as described & worked perfectly as required on thest trip out after having in the our kit – can’t fault it. The box
Rod (verified owner) –
Good product good service
Gavin –
Fantastic little shovel, was out to work clearing long grass for a fire whilst out camping. Did a great job, a little on the heavy side but gets the job done!
Trevor Paech –
has been great. The fact that it is so compact it can be stored behind the seat, no more big bulky shovel.
Only thing that might improve this item was if they made a interchangable rake head to suit.
Donna Barbaresco (verified owner) –
Love this bit of Kit. The shovel and pick head have been of great use on campfires, and around the van. I dont think I’ll ever use the Spear head, but having said that it may come in handy for something else. I love the compactness of the unit as I have very limited storage space in the vehicle, so pretty much everything must have multiple uses to make it into the Van. This certainly meats all my needs in 1 tidy compact bag
Russell Mackin (verified owner) –
This was my Xmas present. Bought for when we camp and go off road, as it packs away small and easy to store. A great buy and save carrying a large shovel.
Robyn (verified owner) –
I bought this for hubby as an early Christmas present and he couldn’t be happier. Great quality in a compact product. Great for anyone trying to save space while planning that camping trip. Ordering was easy and shipping fast. I’d definitely recommend buying from this store and will do so again soon.