We endeavour to dispatch all orders within 2 business days after they are received. Here is an approximate guide to delivery timeframes once the order is dispatched:
QLD Metro: 1-2 business days after dispatch
QLD Other: 2-3 business days after dispatch
NSW Metro: 2-3 business days after dispatch
NSW Other: 3-4 business days after dispatch
VIC Metro: 3-4 business days after dispatch
VIC Other: 4-5 business days after dispatch
SA/NT Metro: 4-5 business days after dispatch
SA/NT Other: 5-7 business days after dispatch
WA Metro: 6-7 business days after dispatch
WA Other: 10-14 business days after dispatch
TAS: 5-6 business days after dispatch
When your order is completed and shipped, you will receive an automatic email containing your tracking number and a link to track your parcel. If you haven’t received your email, please check your junk folder. If you still cannot find it, please email firstname.lastname@example.org to request another copy.
Delivery on all orders over $100 is free of charge within Australia (excluding oversized items), with the exception of the following remote postcodes: 0800-0999, 2898-2899, and 6215-6799. Any orders that do not meet the free shipping criteria are charged at our cost.
At checkout, you will have the option to take Transit Protection. For a small fee, Transit Protection guarantees the safety of your order in transit. If any product in your order is lost or damaged after it leaves our warehouse, we will organise for a replacement to be sent at no additional cost to you. Click here to find out more.
We send all orders via reliable Australian freight companies such as Australia Post and Star Track, and incidences of lost or damaged items are very rare. In the event that loss or damage does occur, we will always do our best to assist where we can. However, please note that in some cases you may need to seek resolution through the courier company directly if you do not take the Transit Protection option at checkout and your goods are lost or damaged in transit.
If you need to change your delivery address, please email us as soon as possible.
We do not ship to other countries via the website. We have distributors in selected countries who may be able to assist. Please contact us if you wish to enquire as to whether your country is supported by an international distributor.