Hi there,
Thank you for sharing your experience with our product. We apologize for any inconvenience this may have caused. Our wireless remote tri-colour dimmer is designed to work with a variety of LED lights, but unfortunately, it may not be compatible with all types. We suggest reaching out to our customer support team for further assistance in finding the right product for your specific needs. Thank you for your feedback and we hope to make this right for you.
Best,
Nathan
Technical Support Co-Ordinator